Household Buys $10K Disney+ Reward Playing cards Pondering They May Be Used at Theme Parks

• An Ilinois household mistakenly purchased $10,000 value of Disney+ reward playing cards, considering they had been for the theme park.
• In a collection of TikTok videos, Andie Coston defined her household’s trip mix-up and requested for recommendation.
• Fortunately, Disney has reached out and helped resolve the issue, Coston advised Enterprise Insider.

An Illinois household’s trip practically went unsuitable after they mistakenly purchased $10,000 value of Disney+ reward playing cards, considering they could possibly be used for the theme parks.

Andie Coston, a 41-year-old social employee, took to TikTok last week to clarify the mix-up and ask for assist getting the cash “in the appropriate type.”

In her first video — which has since amassed over 3.1 million views — Coston shared that her household had deliberate to go on a giant journey collectively over Christmas.

“To avoid wasting cash, my dad and mom purchased 10k of Disney reward playing cards to buy our tickets and restaurant reservations,” Coston mentioned within the textual content captions on the video.

Nonetheless, when her dad and mom confronted points loading the reward playing cards to purchase the park tickets, she realized that they had made a mistake, per the video.

Coston then confirmed a thick stack of reward playing cards on her desk and revealed that they had been for Disney+, Disney’s streaming service, and never the parks, per the video.

“That is over 70 years of Disney Plus,” she mentioned in overlayed video captions. A premium, ad-free Disney+ subscription prices $139.99 a yr, per the Disney+ site.

She then requested TikTok to assist repair the issue, including that her “mother is distraught, dad annoyed, and the children anxious we cannot get into Disney.”

Coston’s preliminary video blew up rapidly, and she or he acquired over 7,000 feedback from fellow TikTok customers. Some customers gave her recommendation on how one can resolve the issue, whereas others had been skeptical as to how the mix-up might’ve occurred within the first place.

In a number of follow-up TikTok movies, Coston clarified that the incident occurred partially as a result of her parents are 78 and don’t use streaming services, in order that they did not actually perceive what Disney+ was.

She additionally clarified in one other follow-up video that she could not return the reward playing cards as a result of the numbers had been already scratched off.

A few day after Coston posted her preliminary TikTok video, she gave an update that somebody from Disney had contacted her dad and mom and provided to show the Disney+ reward playing cards into Disney Parks reward playing cards.

Coston confirmed to Enterprise Insider that the reward card mix-up was resolved.

“Disney did name my dad and mom and have rectified the state of affairs,” Coston advised BI. She additionally added that she has since heard from many individuals who’ve finished this or knew somebody in the identical state of affairs as her.

“We’re so glad it bought resolved and I’m glad that that is elevating consciousness for others who might have made the identical mistake,” she mentioned.

Disney didn’t reply to a request for remark despatched by Enterprise Insider.

Correction: December 26, 2023: An earlier model of this story misstated the price of a Disney+ subscription. It’s $139.99 per yr, not monthly.