ALBUQUERQUE, N.M. — It was an everyday day at Cesar’s Mexican and Greek restaurant, with the proprietor, Cesar, within the kitchen. Till he heard a giant commotion exterior.
He says a Bernalillo County ambulance tried leaving by means of the drive-thru after a meal final month, nevertheless it wasn’t a easy exit.
Cruz says it broken energy strains and took out two cameras.
He submitted an insurance coverage declare with Bernalillo County, and says an inspector confirmed up shortly.
“That’s why I didn’t get the video. That’s why I didn’t I didn’t fear. However then, after a number of days, then I began getting a bit of bit anxious as a result of I didn’t see any progress,” defined Cruz.
Nearly a month later, he acquired a letter denying his declare. It mentioned, “The investigation decided the Bernalillo County Sheriff’s Workplace has not responded to any requires service to your location. Based mostly on this, I respectfully deny your declare.”
“That’s once I thought it was not honest, you already know that I get nothing after they did some injury,” mentioned Cruz. He says the injury has affected his enterprise previously month as a result of the drive-thru is darkish at night time as a result of the facility line is broken, and the cameras nonetheless aren’t fastened.
However Cruz has a brand new letter as of Thursday, as soon as KOB 4 began asking questions on why the declare was denied.
The brand new letter from a claims examiner mentioned he “Acquired the incorrect data from Bernalillo County. Due to this fact, please disregard the denial letter. Please advise me of the whole price invoices or estimates to restore the damages to your small business on account of this incident.”
Cruz isn’t any stranger to points at his enterprise. This was only one extra problem to face.
“It’s so arduous, however they’re not going to defeat me. All these challenges, no, I’m right here to remain,” he mentioned.
